This return and refund policy applies to all orders placed through our website.
Our goal is to provide clear return and refund policies to ensure a fair and transparent experience for all customers.
1.1 Return policy
Customers can apply for a return within 7 days after receiving the product.
The returned item must be in its original condition, unused, unopened, and all labels, packaging, and accessories must be intact.
Customized products, perishable goods, and personal care items (hygiene products) are non-returnable unless they are defective.
1.2 Return process
To apply for a return, customers must contact customer service (please refer to the “Contact Us” section) to obtain a Return Authorization (RA).
The return authorization code must be clearly written on the returned package.
Unless the return is due to a defective product or our error (such as sending the wrong item), the customer is responsible for the return shipping fee.
1.3 Refund Policy
Once we receive and inspect the returned item (usually within 7 business days), if the return meets the specified criteria, we will process the refund.
The payment will be refunded to the original payment method used for your purchase.
The refund processing time may vary depending on the payment service provider, but we will complete the refund within 7 working days after verification.
If the return does not meet the return criteria, we will contact the customer and return the product to them, with the shipping costs borne by the customer.
