Contact us – shyrahiem.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Minor differences like slight color shade, tiny pattern details or manual craft deviations may exist due to lighting, screen display and batch production, but it won’t affect the overall look and use of the product.

Where can I view my sales receipt?

You can view the sales receipts through the following common methods:
1. Online store/platform account
Log in to your account, navigate to "Order History" / "My Orders" → open the order → view
2. Email Inbox Search for the order confirmation or receipt sent by the store in your email (usually sent to the email address used during your purchase).
3. Mobile application: In the retailer's application, navigate to "Menu" → "Purchase History/Orders" → select the order for which you wish to view the electronic receipt.
4. Bank or credit card statement Please check the transaction records in your credit/debit card or bank application (merchant and transaction amount will be displayed, but not a complete receipt).

How can I return an item?

Here’s a clear, step-by-step guide to returning an item:

1. Check the return policy first

Most sellers accept returns within 7–30 days after delivery.
Items must be unused, undamaged, with all tags and in original packaging.
Some items (e.g., personalized goods, perishables) may be final sale.

2. Start your return request

Online order: Log in to your account → My Orders → Select the item → Click Request Return / Refund.
In-app: Go to Profile → Orders → Choose the order → Tap Return Item.
Email/chat: Contact customer service with your order number and reason for return.

3. Wait for approval & get the return label

The seller will review your request (usually 1–2 business days).
If approved, you’ll receive a prepaid return label via email or in the app.

4. Pack the item properly

Use the original box if possible; remove old shipping labels.
Include all accessories, manuals, and free gifts.
Seal the package securely.

5. Ship the item back

Attach the return label clearly on the outside.
Drop it off at the designated carrier (e.g., USPS, UPS) or the seller’s physical store.
Keep the tracking number to monitor delivery.

6. Wait for refund or exchange

After the seller receives and inspects the item, they’ll process your refund or exchange.
Refunds usually take 3–7 business days to appear in your original payment account.

Common reasons for return

Wrong size / Doesn’t fit
Item damaged or defective
Not as described / Not matching the picture
Changed mind (check if eligible for free return)

Will you restock items indicated as “out of stock?”

We do restock most “out of stock” items, though it depends on the product.

Regular items: Usually restocked in 7–14 business days (subject to supplier & logistics delays).

Limited/seasonal items: May not be restocked once sold out.

Discontinued items: Will be removed and not restocked.

How to get notified Go to the product page.

Find the “Notify me when in stock” button.

Enter your email → Subscribe.

Where can I ship my order?

We can ship to most addresses worldwide, with a few exceptions.

Destinations we ship to

United States: All 50 states, Puerto Rico, and US military addresses (APO/FPO).
Canada: All provinces and territories.
International: Most countries in Europe, Asia, Australia, and Latin America.

What you’ll need at checkout

Enter a valid street address, city, state/province, postal code, and country.
PO boxes may be allowed but can cause delays; a physical address is preferred.

Shipping options & costs