This shipping policy provides a detailed explanation of how orders placed through our website are processed and shipped, including shipping methods, delivery times, and related information.
2.1 Order processing time.
All orders placed through the website will be processed within 1-2 business days (excluding weekends and public holidays).
The processing time includes order verification, payment confirmation, and preparation for shipment.
2.2 Transportation mode and delivery time.
We offer the following delivery options, along with estimated delivery times (from the date of order processing):
Standard shipping: Delivered within 3-7 business days.
Applicable to domestic orders and some international orders.
Express delivery: Delivered within 1-3 working days.
Additional fees may be required depending on the delivery location.
2.3 Delivery time
Once the product is shipped, we will immediately provide you with the tracking number.
You can check the delivery status through our website or the logistics company’s platform.
Delivery is considered “completed” when the transportation company confirms that the customer has received the goods, or when the goods have been placed at the designated delivery location (e.g., front door, mailbox, or reception desk).
2.4 Virtual services (if any)
For virtual services, delivery will be immediate after payment (instant access to services).
Or within 1-2 business days (for services that require manual activation).
Upon delivery or activation of the virtual service, we will immediately send a confirmation email to the email address registered by the customer, along with instructions for accessing the service.
2.5 Transportation restrictions
We reserve the right to restrict delivery to certain areas, such as remote regions or countries with import restrictions.
If the order is being shipped to an area with delivery restrictions, we will contact the customer to inform them of the situation and offer a refund or an alternative solution.
